Job Title: Electrical Services ManagerType: PermanentLocation: Portishead with Agile WorkingSalary: £47,900 per annumHours: Full time BRC are working closely with a housing association in the South West. This role focusses on day-to-day electrical repairs generated by their customers and delivering a cyclical servicing programme for all electrical equipment within their customers’ properties. Duties:

Managing all repairs, servicing and maintenance activities for electrical systems and installations on domestic and commercial properties, including lifts and our solar PV portfolio.
Ensuring compliance with regulatory requirements and best practice.
Work with the Building Safety Team, Commercial Team, and ACT to maximise resources using appropriate performance management data and scheduling tools.
To be responsible for creating a culture of excellence and continuous improvement with a focus on right first time.
To ensure maximum value for money through careful management of resources being allocated to jobs including checking costs of jobs against expected values.
Contribute to the development of a continuous service improvement plan with a focus on providing a great customer experience.
Oversee post work quality inspections and electrical audits on an agreed sample of jobs within agreed timescales, raising any quality issues with the relevant Supervisor.
Be accountable and take ownership of resolving customer complaints through to successful and timely conclusion.
Be responsible for ensuring safe working practices for all jobs working with the Building Safety Team to ensure all relevant compliance with H&S regulations and best practice.
Work closely with other Managers within HRS to ensure the most appropriate resources are deployed to carry out works.

Requirements:

Experience of developing and managing annual budget requirements for overheads and direct costs within areas of responsibility and delivering to SLAs within the agreed financial targets without compromising the customer experience or safety.
Hold an appropriate technical electrical qualification.
Experience of balancing internal workforce and subcontractor resources delivering a Value for Money service.
Maintain effective relationships with other HRS teams, the wider teams across the organisation e.g. Finance, ACT, Asset Management and with the members of Partnership.
Experience of working in a zero tolerance H&S culture where colleagues understand their responsibilities and Managers understand their accountabilities.
Ability to identify opportunities and solutions to risks.
Experience of working with Microsoft Office or other relevant software systems with a high level of IT literacy and be a keen adopter of digital technology and flexible working methods.
Demonstrate sound technical knowledge in a similar environment being able to provide advice and guidance to the workforce as and when required.
Experience of managing and leading a highly focused, high performing team delivering to customer needs. Using all appropriate methods including regular performance meetings applying relevant people management policies consistently.
Demonstrable experience of using data to create a culture of performance management and continuous improvement.

Benefits:

25 days annual leave plus bank holidays
A day off on your work anniversary
Family Friendly Leave
Enhanced Pension Scheme
Health Care Cash Plan
Learning and Development Opportunities
Discounts Portal
Wellbeing Programme
Make the Difference Day
Employee Assistance Programme

For more information, please call Megan Smith or Emma Keir on To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.